WHERE IS MY ORDER? 
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery by logging into your account.

CAN I RETURN AN ITEM?
Our return policy lasts 10 days. If 10 days have gone by since receiving your package, unfortunately we can’t offer you a refund or exchange.

CAN I CANCEL MY ORDER?
You have 24 hours to cancel a purchase. We do not accept cancellations or issue refunds for any orders after 24 hours from the purchase.

WHY HAS MY ORDER BEEN CANCELLED?
If the billing information and shipping addresses do not match and cannot be verified your order may be cancelled.

WHAT IS A PREORDER ITEM?
Pre-order means the item is not in stock and won't ship until the item is in stock.

HOW WILL I KNOW IF A ITEM IS ON PREORDER?
Preorder will be stated in the product description in bold.

HOW LONG CAN AN ITEM BE ON PREORDER?
There isn't a specific time but usually a preorder item takes 2-3 weeks. In rare situations they can take up to 5 weeks.

WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

HOW LONG DOES SHIPPING TAKE? 
Please visit and read our shipping policy to see our processing times before orders are shipped out.

CAN I CHANGE MY SHIPPING ADDRESS? 
Yes! shipping addresses can be changed. Please send us an email to request a address change, if needed. 

LOST OR STOLEN PACKAGE
If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email. 
We are not responsible for lost or stolen packages. 

IF I HAVE A QUESTION OR CONCERN REGARDING MY PURCHASE HOW DO I GET IN CONTACT WITH CUSTOMER SERVICE? 
Please email us at customerserviceadorethelook@gmail.com for all order inquiries with your name (first and last), order number and your concern. Please do not send us a direct message or leave comments on our Instagram page.

Do you have a question that does not appear in our FAQ? 
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